Vyve Property Management — Privacy Policy

Introduction

This Privacy Policy outlines Vyve Property Management ("we", "our", or "the Company") practices with respect to information collected from users who access our website at https://www.vyvepropertymanagement.com ("Site"), or otherwise share personal information with us (collectively: "Users").


Grounds for Data Collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 


What Information We Collect

We collect two types of data and information from Users. The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site ("Non-personal Information"). Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.). The second type of information is Personal Information, which is individually identifiable information. Such information includes:

  • Device Information: We collect Personal Information from your device, such as geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
  • Contact and Registration Information: When you submit an inquiry, maintenance request, or other form on our Site, you may provide your full name, email address, phone number, mailing address, and other information.
  • Lease and Tenancy Information: In connection with our property management services, we may collect information related to your tenancy, payment history, and maintenance requests. 


Text Messaging / SMS Communications

Vyve Property Management may collect your mobile phone number when you submit an inquiry, maintenance request, or other form on our website. By providing your phone number and opting in, you consent to receive SMS text messages from Vyve Property Management related to your inquiry, maintenance updates, lease information, and other property management communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance. For more information, contact us at info@vyvepm.com. We do not sell or share your phone number with third parties for their marketing purposes.


SMS Terms & Conditions

By opting in to receive text messages from Vyve Property Management, you agree to the following terms:

  • Program: Vyve Property Management SMS notifications and updates.
  • Message Frequency: Message frequency may vary based on your activity and communications with our team.
  • Cost: Message and data rates may apply depending on your carrier and plan.
  • Opt-Out: Reply STOP at any time to unsubscribe. You will receive one final confirmation message.
  • Help: Reply HELP for assistance, or contact us at info@vyvepm.com or (812) 645-9204.
  • Carriers are not liable for delayed or undelivered messages.


How Do We Receive Information About You

We receive your Personal Information from various sources:

  • When you voluntarily provide us your personal details in order to submit an inquiry or register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third party providers, services and public registers (for example, traffic analytics vendors). 


User Rights 

You may request to:

  • Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  • Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
  • Request rectification of your personal information that is in our control.
  • Request erasure of your personal information.
  • Object to the processing of personal information by us.
  • Request to restrict processing of your personal information by us.
  • Lodge a complaint with a supervisory authority.


Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. To exercise any of these rights, contact us at info@vyvepm.com. 


Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. We may rectify, replenish or remove incomplete or inaccurate information at any time and at our own discretion. 


Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. A cookie is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are used to allow you to navigate between pages efficiently, enable automatic activation of certain features, remember your preferences, and make the interaction between you and our Site quicker and easier. The Site uses the following types of cookies:

  • Session cookies — stored only temporarily during a browsing session and deleted when the browser is closed;
  • Persistent cookies — saved on your device for a fixed period, used to remember your preferences for repeat visits;
  • Third party cookies — set by other online services who run content on the page you are viewing, such as analytics companies.

We also use Google Analytics to collect information about your use of the Site, such as how often users access the Site and what pages they visit. You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly. 


Third-Party Collection of Information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. This Privacy Policy does not apply to the practices of companies that we do not own or control.


How Do We Safeguard Your Information

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site. 


Minors

The Site is not designed for or directed at children. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, please contact us at info@vyvepm.com.


Updates or Amendments to This Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy Policy. The last revision will be reflected in the "Last Modified" section at the top of this page. Your continued use of the Site following the notification of such amendments constitutes your acknowledgment and consent of such amendments. 


How to Contact Us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at:

Vyve Property Management

315 Southern Indiana Ave, Jeffersonville, IN 47130

Phone: (812) 645-9204

Email: info@vyvepm.com